Standard of service PT. Krama Yudha Three Berlian Motors (KTB) Authorized distributor of Mitsubishi vehicles in Indonesia, which reads only in the Mitsubishi and Mitsubishi dealers are implemented throughout proved successful. Through an independent survey carried out JD Power Asia Pacific, APM Mitsubishi cars in Indonesia managed to occupy the first rank and are entitled to an award Customer Satisfaction Index (CSI) in 2011 from JD Power Asia Pacific.Survey was conducted by JD Power Asia Pacific to about 2,800 respondents who purchase their vehicles between February 2009 through May 2010. CSI survey this year is that all eleven events hosted by JD Power to conduct a survey of 9 (nine) brand vehicles in Indonesia, which aims to measure the level of customer satisfaction since the service sales to after sales service.
Since 2008, Mitsubishi launched a revitalization program of passenger cars by doing quality improvement in all aspects of service. With a commitment to providing the best service for customer satisfaction, Mitsubishi also launched the concept of service standards that have been and continue to be implemented throughout the Mitsubishi dealership in Indonesia that is ONLY IN MITSUBISHI.
Only in the Mitsubishi is a standard of service from Mitsubishi in providing best service to consumers in the activities of Sales & After Sales Service. This concept is a spirit, and commitment to Mitsubishi, where Mitsubishi is not only selling products but also satisfaction, so that consumers feel a part of a large family of Mitsubishi.
Mitsubishi successfully obtained the highest score in a survey conducted by JD Power is a total of 765 points, where the main factors of this success is trying to provide the best service to consumers in terms of service / service.
As for the services in question include 5 (five) criteria established by the JD Power namely: service initiation, service advisor, service quality, vehicle pick-up and service facility. "What we've done is not yet perfect. We therefore do not necessarily complacent and will continue to improve the best service to our customers in accordance with the standards of our new services, ie only in Mitsubishi, "said Rizwan Alamsjah, Executive Marketing Director of KTB.
